Fix login issues on websites that require a username and password

If y'all find that you can't log in to a website that requires a username and password, follow the steps described in this article.

  • If you lot can log in to a website manually, but can't save or use saved usernames and passwords, see Usernames and passwords are non saved.

Enable cookies for the website

Make sure that cookies are enabled for the site in question.

  • For instructions, see Websites say cookies are blocked - Unblock them

If you inverse any settings, attempt logging in to the site once more.

Clear history for that site

The cookies and temporary data already stored on your computer may exist causing the trouble. Delete them, then examination for your problem:

  1. Click on the menu push button fx57menu Fx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If yous don't meet it, click the menu fx57menu push, then click click the menu fx89menuButton push button.) Click and and so click the bar at the bottom to open the Library window.
  2. At the top correct corner, type the name of the website you wish to forget in the Search History field, and press Enter Render .
  3. In the resulting listing, right-click agree down the Ctrl key while you click on the site you wish to forget, and select .
    History Win6
    History Mac6
    History Lin6
  4. Shut the Library window.

Clear all cookies and the cache

If deleting cookies for the site with the problem did not prepare the error, articulate all the cookies stored on your computer and clear the Firefox cache:

  1. Click on the carte button fx57menu Fx89menuButton to open up the menu panel. Click the Library 57 library icon push button on your toolbar. (If you lot don't run across it, click the menu fx57menu push button, then click click the menu fx89menuButton push.)
  2. Click and select .
  3. In the Time Range to clear: drop-downward, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make certain other items yous want to continue are non selected.
  5. Click OK.
To learn more than nearly clearing cookies, site data and cached web content in Firefox, meet Articulate cookies and site data in Firefox.

Check add together-ons

Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. See Troubleshoot extensions, themes and hardware acceleration problems to solve mutual Firefox problems.

Security application is blocking cookies

Some Internet security and privacy applications accept features that block cookies. Cheque the documentation that came with your software or visit the software provider'south back up site, to see if your awarding includes a cookie control feature and how you tin can change those settings.

Remove corrupt cookies file

If you tin can't log in to websites after removing the cookies associated with information technology, clearing your Firefox cache, and trying with your extensions and plugins disabled, and take checked security software, you may have a corrupt cookies file in your Firefox profile folder.

This will remove all your stored cookies and essentially log you out of all saved sessions on all websites.

  1. Open your profile binder:

    • Click the menu button Fx57menu, click , and select . From the card, select . The Troubleshooting Data tab volition open.
    • Under the Application Basics department next to Contour Folder Directory, click Open up Folder Show in Finder Open Directory . A window will open that contains your profile folder. Your profile folder volition open.
  2. Click the Firefox menu Fx57Menu and select . Click the Firefox card at the top of the screen and select . Click the Firefox card Fx57Menu and select .
  3. Delete the cookies.sqlite file and whatsoever cookies.sqlite-journal files.
  4. Restart Firefox.

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